Refunds & cancellation.

1. Subscriptions — cancel anytime.

You can cancel any LexAudit subscription at any time. Cancellation stops future billing immediately. Access to matters, certificates, and the firm dashboard remains active until the end of the period you have already paid for. We do not pro-rate or refund mid-period unless we are at fault for an outage that prevented you from using the product.

2. One-time certificates — non-refundable once produced.

Compliance Health Score certificates are non-refundable once we have produced and delivered the tamper-evident snapshot. Once analyst time and reviewer signoff have been spent on your matter, that cost cannot be returned.

Two exceptions apply, and we honour them in full:

• Damaged delivery — certificate file is corrupted, unreadable, or missing material content (signal scoreboard, reviewer name, SHA-256 hash).
• Demonstrably defective output — wrong matter, wrong framework selection, wrong reviewer, or factual error in the rationale that the named human reviewer can confirm.

We attempt redelivery first. If the corrected certificate still fails specification, we issue a full refund.

3. Pre-delivery cancellation.

If we have not yet started production on your one-time certificate, you can cancel and receive a full refund. Certificates begin production within 24 hours of payment confirmation; once started, the order falls under section 2.

4. How to request.

Email support with the certificate ID or subscription email and a brief description of the issue. The human reviewer who signed off investigates first; if confirmed, redelivery or refund follows within 10 business days.

5. Crypto + chargebacks.

NOWPayments transactions that have already finalised on-chain cannot be reversed. Where a refund is approved, we issue it in the original cryptocurrency at the prevailing rate or as a credit toward future LexAudit work. Please contact us before opening a chargeback — we resolve almost all disputes directly.